FAQ

Is sterling silver the only metal you work in?
While sterling silver is our preferred material, we do the occasional piece in copper, brass or gold. If a piece has caught your attention, but you would prefer this in a different material please contact us kate@katemade.com.au to request a custom piece.

Where are you based?
We have a tiny home studio in Brisbane, Australia.

What inspires your designs?
Dinosaurs, dogs and dreams. Let’s just say, watching endless David Attenborough documentaries growing up had a major influence on the direction of kATE.MADE's earlier collections. 

How long will it take to receive my order?
Each piece is made to order. Please allow 5 working days following your order being placed, before your piece is shipped.

How do I find my ring and bangle size?
Please refer to our size guide.

How do I care for my piece?
Sterling silver is a beautiful metal which, when cared for, will last a lifetime.
Here’s some simple tips which will help you to keep your piece looking fresh and shiny.

  1. Clean your piece regularly with a polishing cloth to help restore its shiny appearance. For stubborn tarnish, we recommend ‘Hagerty’s Silver Clean’.

  2. Store your jewellery in a resealable plastic bag or an air tight container, away from moisture and humidity.

  3. Avoid wearing your jewellery in chlorinated swimming pools

How do I send my order as a gift?
All orders are carefully gift wrapped, whether they are for yourself or for a loved one. If you would like a personalised message included in your gift, please leave a note in the comments section at the checkout.